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Support Plans and SLA
Last Updated: May 26, 2026
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Summary: Overview of our support plans, response times, and service level agreements.
Support Plans
We offer flexible support plans to keep your application running smoothly.
Basic Support
- Email support during business hours
- 48-hour response time
- Monthly security updates
- Bug fixes for critical issues
Standard Support
- Email and chat support
- 24-hour response time
- Weekly updates and monitoring
- Bug fixes and minor improvements
Premium Support
- Priority support with dedicated contact
- 4-hour response time for critical issues
- 24/7 monitoring and alerting
- Proactive performance optimization
- Monthly reporting and recommendations
Tags:
support
maintenance
sla
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